Maleny Computers are an Authorised Collection and Booking Agent for Toshiba !
What does this mean for you?
Well if you have a broken Toshiba computer that needs to be sent away for warranty work – you can simply drop it off to us and we will arrange for a courier to pick it up and transport it to a Toshiba MobileCare Service Center
Please be aware that we do not carry out the repairs ourselves. We are simply a Collection & Booking agent for your Toshiba Computer Warranty Repairs. We can save you the hassle of getting your computer back to Toshiba.
Toshiba will no longer book courier collections for customers. Instead the responsibility lies with you, the customer, to self-book a complimentary courier service (for applicable models). Some people might find this difficult – especially if you work difficult hours or are out on the road. Getting a courier to collect your goods can be a nightmare! Let us make it easy for you!
Can you back up my computer before it goes back to Toshiba?
We sure can! It is always wise to fully back up any digital devices before sending them away for warranty repairs. This includes mobile phones, tablets, notebooks and desktop computers. When sending any device away for a warranty repair there is a high probably they will wipe all of your data from the machine and send it back in “as new” condition. This means it will be like the day you got it!
In fact, Toshiba even make you agree to the following when submitting your device in for repair:
Toshiba recommends that data* is backed up to an external device before the Product is submitted for service. I agree that Toshiba Mobilecare is NOT responsible for any data* loss/corruption and data* security associated with a repair (even though Toshiba will endeavour to preserve any data*) and give my authorisation for repair. For non-warranty cases, I agree to receive a quotation prior to the repair being commenced.
(*Data – includes programs, documents and any other information stored on the computer).
If you are concerned about your data and programs on the computer, have a chat to us when dropping the machine off about how we can backup your data safely and restore it for you when your computer is returned. Please note – our standard labour charges do apply for this service.